Your office service
in Freiburg & Lahr

We first came to office & phone in 2005 on a recommendation. Between 2009 and 2010 we had a break because our tax advisor at the time thought he could better support us with the necessary filings. We ended the partnership reluctantly back then — but after two years we realised that the work with Mrs. Evelyn Paul was missing. The direct, close contact with my contacts was and still is very important to me.

Mrs. Paul and her team take care of all our questions quickly and competently. They give us tips that we can implement well in our workflow. Of course we are moving with the times too — and the introduction of DATAC24 confronted us as "industry outsiders" with several hurdles. With the tireless support of office & phone we mastered those just as well as our growing headcount and the associated higher costs.

The next challenge is to get a better view of an up-to-date picture of our numbers and finances. We still have to work intensively on ourselves and become more disciplined here. Of course we are also hoping for the help of office & phone. We feel very comfortable with our bookkeeping and payroll at this company and very much appreciate their service- and customer-oriented approach and the continuity at office & phone.

I've been a happy client of office & phone for more than 10 years. The team at office & phone shuts down annoying cold calls immediately and ensures my customers and prospects always reach me. It's very important to me to stay focused and undisturbed during my consultations and my work. Office & phone still take my callers' requests personally and even prepare my callbacks through smart questioning. As a result my business runs more efficiently. I can recommend the cooperation with office & phone at any time.

We got the recommendation from a client. We were looking for a solution to be reachable better and longer. In our industry and for our customer relationships that's indispensable. Thanks to the very good recommendation we didn't look for another provider and turned to office & phone immediately. We can rely on our customers always reaching someone who handles their request in a friendly and competent way and makes sure the responsible person or department in our office gets the necessary information.

We have to admit we were a little sceptical at first — especially because we work in a still very male-dominated industry. But our customers really enjoy the calls with "our ladies" from the telephone service. For that reason alone there will be no other provider for us. We're in the best hands at office & phone and can warmly recommend this great team.

Before working with office & phone, my practice was only reachable during treatment hours — and even then my secretary often had to interrupt her work to take calls. I definitely wanted to extend our availability, having seen it in the US, where it's a given that medical practices use a telephone service. During my search I came across office & phone alongside some nationwide providers — and I preferred the local proximity. In 2005 I opened another practice in Basel, and in 2013 I founded my clinic. Thanks to our partnership with office & phone since 2002, our processes became more flexible, and the times when my team and I are between locations or in treatments are very well and reliably covered. This gives us professional presence with lower staff costs.

For me and my team this service is a given, especially for our patients, and we are happy to recommend the team at office & phone. It's a mystery to me why more doctors and other companies don't use this service. A great surprise was the celebration of office & phone's 15th anniversary. The ladies don't only know how to handle calls — they know how to throw a great party. My team and I look forward to continuing this excellent partnership.

I would like to thank you for our cooperation and your big and fantastic effort for DILLING. You have done an extraordinary good job with our customers and helped us to build DILLING to what it is today. I am really thankful to this. Also I would like to thank you for your help and very professional attitude.

A business partner recommended office & phone to us — they have worked with this telephone service for quite some time. To relieve our employees, we decided almost 8 years ago to start a partnership as well. Whether out of convenience or necessity is hard to say in hindsight. In any case we don't get fewer phone enquiries today, but the team of office & phone allows us to schedule the responses to those enquiries appropriately and structure our daily work better.

We're happy to recommend the cooperation with office & phone to our business partners — but for purely selfish reasons we want to make sure there's always enough capacity left for our calls. This justifies the monthly invoice level. For us it has always paid off so far. We look forward to the continued cooperation.

When I acquired flow-Massagen I basically took over office & phone too, because the appointment booking was already handled this way. What convinced me from the very beginning was the regional proximity and the trustworthy, personal contact with the management and team of office & phone. Otherwise I was rather sceptical whether the sensitivity of our topic would be properly handled during scheduling. By now I'm more than enthusiastic: through this cooperation we secure very strong availability, which translates for us into a higher number of clients. It's great that even the younger team members of Mrs. Paul handle the topic of tantra with poise. They also bring the necessary empathy — for both our staff and the concerns of our customers.

We are very happy to recommend office & phone — also to companies in other industries — because we're very satisfied and very much enjoy this relief.

I've been working with office & phone since January 2018.

For me and my patients it's just perfect — our practice is reachable 5 days a week from morning to evening, and I could only guarantee that coverage with my own staff at an enormous personnel expense. I am very satisfied because all my wishes and instructions are implemented immediately by the team at office & phone. My patients give me very positive feedback about my friendly and reliable "team members". Overall the exchange of information is very well organised and the cooperation runs smoothly. That's what matters most to me and my patients.

Already 21 years ago we decided on office & phone — and never regretted it. Back then it was important to us to improve our availability and ensure that no call would be lost, especially in particularly "hot phases". No matter what reason something might not go as planned, our customers should always reach us. We wanted to ensure this without further expanding our own staff. We searched for a long time — office & phone ultimately convinced us.

In the beginning our employees were irritated. Another task being outsourced. But soon this move reduced stress levels and our staff could focus better on their work. Sometimes open questions remain and we have to call our customers back ourselves. That's not a problem for us. In most cases "our ladies" of office & phone handle the telephone enquiries professionally and friendly, and they pre-sort them into the matching departments — engineering, IT service, sales, organisation, logistics, contracts, accounting, management. The call information is sent by e-mail to the correct recipient immediately.

When all our staff is on board we need office & phone less. But when, for example, a specialist drops out unexpectedly due to illness, we often redirect all calls to office & phone. This flexibility makes our working life so much easier. Our employees aren't spoiled and can take on a lot — but sometimes you simply need a valve to release the pressure. Even the awareness of this option defuses some critical situations.

The team around Evelyn and Denise Paul is extremely engaged, keeps adapting to new situations and remains professional and friendly throughout. We can truly only recommend office & phone!