AI-powered telephone service
Automated initial call answering and pre-qualification by an intelligent AI trained specifically for your industry.
Telephone Service
in Freiburg & Lahr
Personal call answering in your name — friendly, competent and, on request, with AI support for even faster response times.
Telephone service in brief
The telephone service by office & phone is an external call-answering service: our team in Freiburg and Lahr answers your calls in your company name, provides information according to your instructions, schedules appointments and connects urgent calls directly to you. After every call you receive a notification by e-mail or SMS with the caller's name, company, number and request.
You choose between classic answering by trained staff, a hybrid model and AI-assisted first-level answering. The service is delivered remotely and can be booked throughout Germany.
At a glance
- Billed per answered call, no minimum contract term
- Start usually within 2 to 5 working days
- Data processing agreement under Art. 28 GDPR before the first call
- Available in the evening, at weekends and as holiday cover on request
- German and business-fluent English
- Free test call – office services from Freiburg since 2000
Availability redefined
Always reachable — in the best possible way. Our attentive and professional staff take your calls and act entirely according to your instructions.
Individual call handling
We give your customers competent information about your products and services.
Real-time notification
After every call you receive an e-mail or SMS with the most important information.
Forwarding of important calls
We forward urgent calls directly to you or the responsible person.
First-level support & order hotlines
Our team also handles customer enquiries and orders.
Efficient appointment booking
We manage your appointments — either in your existing calendar system or with a newly set up structure.
AI-powered telephone service
Automated initial call answering and pre-qualification by an intelligent AI trained specifically for your industry.
Hybrid model
A smart combination in which the AI handles simple enquiries and forwards complex matters directly to one of our team members.
Classic telephone service
Professional telephone service by our trained staff. Individualised and tailored precisely to your company.
Your benefits
Why our telephone service? We offer you numerous benefits that optimise your availability, increase your customers' satisfaction and provide lasting relief for your company.
Numbers that count
approx.
3,425calls
we handle per month.
1.89minutes
is how long an average call lasts. Efficient and time-saving.
86%
of support enquiries we resolve independently.
93%
of calls we are able to answer successfully.
Qualified staff
A team of highly qualified specialists, there for you with knowledge, passion and commitment.
No more downtimes
Illness, holidays, bottlenecks — our flexible staff are ready whenever you need them.
Foreign languages
Besides German, our staff are business-fluent in English. Additional languages can be checked on request.
Costs
You only pay for the services you actually use. No long-term contracts, low fixed costs, maximum flexibility.
Experience
With years of experience across the most varied industries, we bring the necessary know-how.
Personal care
People at the centre — individual support from the same contacts who know your business.
Service orientation
We do everything to look after your customers in a friendly and competent way.
Versatility down to the detail
Whether order taking, scheduling in various calendar systems, project handling or customer service — we offer an all-round package.
NOW NEW
AI telephone service — an intelligent addition for more efficiency
How does it work?
- Smart prompts, researched together with you, train the AI specifically for your industry.
- The AI handles initial call answering and answers common questions automatically.
- The AI filters calls, records information and forwards complex matters directly to our team.
- Important: people remain the decisive authority.
Our innovative AI telephone service creates new ways to improve your availability and handle routine enquiries efficiently. We know how important direct contact with people is, which is why we always ensure personal customer contact as well. Our credo: the AI should support, not replace!
See our service for yourself
Fill in the form and give us a call — that way you'll experience live how we will take your calls for you in the future.
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1
Fill in the form Tell us briefly who you are and how we should answer.
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2
Call us We take your call — exactly as we would for your customers.
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3
Experience the service live You'll hear directly how professionally and kindly we treat your callers.
Telephone training for your team
First impressions count — professional telephone communication is essential for a positive customer experience.
In our telephone training we teach practical techniques so that your team comes across as confident and service-oriented on the phone. Whether reception team, sales or support: we meet your staff exactly where they are.
What your team will learn
- Professional call answering and conversation management
- Positive language and targeted rhetoric
- Effective listening and questioning techniques
- Dealing with difficult callers and complaints
- Note-taking techniques and structured call documentation
Frequently asked questions.
Key answers on pricing, start, call forwarding, availability and data protection.
What does the telephone service cost?
You pay for answered calls, not for standby time. Whether per-minute billing or a monthly package suits you better is settled in a free initial consultation. Pricing is transparent, with no hidden costs and no minimum contract term.
How quickly can I start?
Usually within 2 to 5 working days. Most of that time goes into the briefing: greeting text, which requests are put through immediately and which can wait. Then your number is forwarded to us.
How does call forwarding work?
Your phone system forwards calls to us immediately, when the line is busy or after a set number of rings. Setting this up usually takes no longer than a day.
How do I learn about incoming calls?
By e-mail or SMS with the key details: caller name, company, phone number and reason for the call. Urgent calls are connected directly to you on request.
Are you available in the evening and at weekends?
Yes. For businesses that need to be reachable beyond office hours, we set up call answering for evenings and weekends. Outside office hours an individual voicemail can be used in addition; its messages are forwarded to you by e-mail without delay.
How is data protection handled?
Before the first call we sign a data processing agreement under Art. 28 GDPR. Your callers' data is processed solely on your behalf and passed on only to you.
Which languages do you answer in?
German and business-fluent English. Other languages on request.
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Learn moreLast updated: · Details are revised whenever our services change.