CRM & Customer Care
Customer care along the entire customer journey
Secretarial Services & Administration
in Freiburg & Lahr
We take over your back-office — from correspondence to commercial administration. Professional, discreet and exactly to your specifications.
Secretarial services in brief
Secretarial services at office & phone are an outsourced back office: our team in Freiburg and Lahr handles correspondence and post, diary and appointment management, quotes and invoicing, preparatory bookkeeping as well as master data and customer care – according to your instructions and in your name.
You hand over individual tasks or whole areas and keep every decision on content. Tax or legal advice that requires a licence is not part of the service.
At a glance
- You pay for the tasks that actually arise – start small, scale flexibly
- No minimum contract term, conditions disclosed in advance
- Data processing agreement under Art. 28 GDPR
- Team of qualified professionals and graduates, across all industries
- Preparatory bookkeeping for your tax adviser or auditors
- Free initial consultation – office services from Freiburg since 2000
Your business deserves the best service!
Efficient support for your business: our experienced team is at your side across all industries, with genuine expertise. We take the weight off your shoulders when it comes to administrative tasks, support your projects and handle your customer care — so you can focus on your core business.
Rely on a seasoned team of specialists and graduates and put our industry knowledge to work to move your business forward. Our range of services includes administration and support throughout product development, product launches and customer care, as well as all administrative tasks — across industries and regardless of project size.
Expertise that takes the load off
Your customers expect professional communication and smooth processes. Our well-coordinated team brings technical know-how, process knowledge and experience to support you exactly where you need it. Whether detailed tasks or major projects — we work efficiently, in a structured way and customer-focused.
Communication
Phone calls, e-mails, live chats or follow-up queries — we handle communication professionally and with a service-oriented approach.
Invoicing & dunning
Writing quotes, creating invoices, checking incoming payments and sending friendly reminders when needed — on time and reliable.
Scheduling
We coordinate appointments, keep an eye on deadlines and make sure nothing slips through the cracks — even with complex processes.
Administration
Whether orders, document checks or data maintenance — we process every task in a structured way and exactly to your specifications.
Assistance
Travel planning, correspondence, meeting preparation — we take the weight off your daily business and keep your back free.
Office organisation
We support you in organising your daily office life — from filing and document management to clear workflows.
Administration
Your customers at the centre
Good customer service is the key to long-term success. We support you in caring for your customers — by phone, e-mail or live chat. Whether orders, complaints or general enquiries — our trained staff are at your customers' disposal in a friendly and competent way.
Service Operations Management
Optimising your customer service processes
First- & Second-Level-Support
Solutions for technical and product-related enquiries
Live-Chat Support
Direct, real-time support for your website visitors
Accounting
Your figures in top shape
Clean accounting is the foundation for entrepreneurial success. We support you with ongoing bookkeeping, payroll and payment processing — reliable, on time and clearly arranged.
Our accounting services are provided in accordance with §6 No. 3 & 4 of the German Tax Consultancy Act (StBerG).
Accounting
Monthly, quarterly or annual booking of your receipts
Digital receipt archive
Structured filing of all receipts for quick retrieval
Payroll
Preparation and dispatch of all relevant documents
Payment processing
On-time processing of your payments
Frequently asked questions.
Key answers on tasks, billing, bookkeeping and data protection.
Which tasks do you take on?
Correspondence and post, diary and appointment management, quotes and invoicing, preparatory bookkeeping, master data and CRM maintenance as well as customer care – each according to your instructions and in your name.
Do you also do the bookkeeping?
We take care of preparatory bookkeeping: sorting and digitising receipts and preparing everything for your tax adviser or auditors. We are not tax advisers and do not give tax or legal advice.
How is the service billed?
You pay for the tasks that actually arise and can start small. Conditions and notice periods are disclosed in advance; there is no minimum contract term.
Can I hand over just single tasks?
Yes. Many clients start with one clearly defined area, such as invoicing or the post, and extend the scope once the cooperation runs. Tasks can be added or reduced at any time.
How safe is our data?
The basis is a data processing agreement under Art. 28 GDPR. Data is processed solely on your behalf and is not passed on.
Where is your team based?
In Freiburg (Engelbergerstraße 19) and Lahr (Lammstraße 6). We work remotely, so the service is available throughout Germany.
How do we get started?
With a free initial consultation in which we identify the administrative tasks that burden you most and what can sensibly be outsourced. We then propose a concrete scope – without obligation.
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Learn moreLast updated: · Details are revised whenever our services change.