CRM & Customer Care
Customer care along the entire customer journey
Secretarial Services & Administration
in Freiburg & Lahr
We take over your back-office — from correspondence to commercial administration. Professional, discreet and exactly to your specifications.
Your business deserves the best service!
Efficient support for your business: our experienced team is at your side across all industries, with genuine expertise. We take the weight off your shoulders when it comes to administrative tasks, support your projects and handle your customer care — so you can focus on your core business.
Rely on a seasoned team of specialists and graduates and put our industry knowledge to work to move your business forward. Our range of services includes administration and support throughout product development, product launches and customer care, as well as all administrative tasks — across industries and regardless of project size.
Expertise that takes the load off
Your customers expect professional communication and smooth processes. Our well-coordinated team brings technical know-how, process knowledge and experience to support you exactly where you need it. Whether detailed tasks or major projects — we work efficiently, in a structured way and customer-focused.
Communication
Phone calls, e-mails, live chats or follow-up queries — we handle communication professionally and with a service-oriented approach.
Invoicing & dunning
Writing quotes, creating invoices, checking incoming payments and sending friendly reminders when needed — on time and reliable.
Scheduling
We coordinate appointments, keep an eye on deadlines and make sure nothing slips through the cracks — even with complex processes.
Administration
Whether orders, document checks or data maintenance — we process every task in a structured way and exactly to your specifications.
Assistance
Travel planning, correspondence, meeting preparation — we take the weight off your daily business and keep your back free.
Office organisation
We support you in organising your daily office life — from filing and document management to clear workflows.
Administration
Your customers at the centre
Good customer service is the key to long-term success. We support you in caring for your customers — by phone, e-mail or live chat. Whether orders, complaints or general enquiries — our trained staff are at your customers' disposal in a friendly and competent way.
Service Operations Management
Optimising your customer service processes
First- & Second-Level-Support
Solutions for technical and product-related enquiries
Live-Chat Support
Direct, real-time support for your website visitors
Accounting
Your figures in top shape
Clean accounting is the foundation for entrepreneurial success. We support you with ongoing bookkeeping, payroll and payment processing — reliable, on time and clearly arranged.
Our accounting services are provided in accordance with §6 No. 3 & 4 of the German Tax Consultancy Act (StBerG).
Accounting
Monthly, quarterly or annual booking of your receipts
Digital receipt archive
Structured filing of all receipts for quick retrieval
Payroll
Preparation and dispatch of all relevant documents
Payment processing
On-time processing of your payments
